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TAROM Flight Delay Compensation

TAROM flight delay compensation.

How to claim for delayed flight? And how much can you get?

If your TAROM flight is heavily delayed due to their fault, you might be entitled to compensation from TAROM. It doesn’t matter what is your age, nationality, price of your ticket, and whether or not you have travel insurance. If your flight is eligible for compensation, none of this matters. Because all travellers in the European Union are protected under the law, and TAROM has to follow these laws. How to claim compensation for a delayed flight?

One of the options is to let professionals deal with this.

Or, you can pursue flight delay compensation on your own.

1. TAROM Flight Delay Compensation: EU Regulations

Overall, the EU flight delay compensation rules are simple.

If your flight is delayed due to the fault of the airline, and you reach your destination 3+ hours later, you might be entitled to compensation. These rules are identical in the EU and UK. The regulation in the EU is the Regulation EC 261/2004.

If you’re flying to or from Europe, your flight is delayed for 3 or more hours, and the delay is due to the fault of TAROM, you are eligible to compensation of up to €600.

Could you be entitled to TAROM flight delay compensation?

Yes, if meets these criteria:

  • It’s a 3+ hour delay;
  • It’s due to the fault of TAROM;
  • Flight is to/from Europe.

All the above mentioned rules apply to all TAROM delays and cancellations.

By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

1.1 Extraordinary Circumstances

There are situations when you aren’t eligible for compensation. 

Flights delayed due to “extraordinary circumstances” are not eligible to compensation. 

Extraordinary circumstances are events that are out of the airline’s control. Such events are: natural disasters, bad weather, nationwide strikes, terrorism, civil unrest and other similar situations. If your TAROM flight is delayed due to any of these events, you won’t get compensation from TAROM. It isn’t the airlines fault, your flight is delayed.

What about strikes? Are all strikes considered to be extraordinary circumstances? No, not all strikes are extraordinary circumstances. When it comes to strikes, the rules in the EU are as follows – if it’s an airline’s staff strike, then it’s the airline’s fault. Hence, TAROM staff strikes are TAROM’s fault, not extraordinary circumstances.

What else? Airlines often don’t tell real reasons for delays. So always double check what you’re told.

To avoid paying compensation, airlines often don’t tell real reasons for delays and wrongly deny claims. To avoid that, work with a flight compensation company. Just to be sure you are told the truth. Flight compensation companies can check your flight and claim compensation on your behalf.

Our partners can do that for you.

Just fill in the claim for available on our website.

1.2 How to Calculate the Delay Time?

What really matters is the time of arrival to your destination.

Time of arrival to your destination. Not the time of departure. 

The same applies to connecting flights. See how much later do you arrive at your final destination. Do not calculate the delay time for each individual flight. If you have a connecting flight Frankfurt — Lisbon — Cancun, then your final destination is Cancun. To calculate the delay time, see how much later you arrive in Cancun.

Flight delay time is calculated based on the actual time of arrival to your destination, specifically, when the doors of the airplane are opened. If the doors are opened 3 or more hours after the original arrival time, you can get compensation. Keep in mind that you can’t calculate the delay time based on the time of departure.

1.3 Right to Care

In Europe you also have a right to care.

If your flight is delayed, cancelled or overbooked, and you are stranded at the airport for more than 3 hours, you are entitled to receive care from the airline. With EU and UK airlines it applies to all their flights. What does that mean for you as a passenger?

TAROM must offer you free meals and drinks in a reasonable relation to the waiting time, two free phone calls, e-mails or faxes. If the flight is delayed overnight, you should be offered accommodation and transportation from and to the airport as well. In Europe all passengers are eligible for this type of care from the airline.

Entering hotel room
Photo by Pixabay from Pexels

2. How to Claim TAROM Compensation For Delayed Flight?

How to claim flight delay compensation TAROM owes you?

There are two ways you can do it online.

One of the options is to contact TAROM yourself. Contact TAROM customer support center to claim flight delay compensation. You can find the airline’s email address and other contact details on their website. Write an email and request compensation. Quote the above mentioned Regulation EC 261/2004 and give all the details about your flight, including the delay time and the reason for delay. Keep in mind that it might take a while until the airline replies. Note that the claim process may take a few months.

The second option is — legal representation.

It’s the easiest of the two options.

If you don’t want any hassle, work with a flight compensation company. All you have to do is to fill in a compensation claim form. The rest is done on your behalf. Our partners offer such services.

When choosing this option, here is all you will have to do:

Go to
this page

Fill in a claim form

Upload documents*

Sign online

And that’s it — the rest is handled by professionals.

* Your boarding pass and passport or ID copy.

Read more:

2.1 How Long Does It Take?

No matter how you proceed, it isn’t a short process. 

It depends on the airline you are dealing with. Also it depends on the case. Some people can get compensation after 2-3 months, while others have to wait longer. If the airline doesn’t cooperate, you will need to take additional steps in order to get flight delay compensation TAROM owes you.

You might want to work with a flight compensation company, to avoid the hassle.

Euro banknotes
Photo by Pixabay from Pexels

3. How Much Can You Claim?

The compensation amount is fixed and range from €250 to €600.

How to calculate your TAROM delayed flight compensation?

Use this simple flight delay compensation calculator.

When your destination is within the EU/UK:


If the distance of your flight is
up to 1,500 km


If the distance of your flight is between 1,500 – 3,500 km

When your destination is outside the EU/UK:


If the distance of your flight is
up to 1,500 km


If the distance of your flight is between 1,500 – 3,500 km


If the distance of your flight is more than 3,500 km

There’s one exception. When the flight distance is 3500+ kilometres and you reach your destination 3 to 4 hours later than planned, you are entitled only to 50% of the compensation amount (that means €300, not €600).

3.1 TAROM Voucher Refund or Cash?

You might be offered a voucher or coupon instead of compensation.

Majority of airlines were offering coupons during the COVID crisis. 

According to the EU Regulation EC 261/2004, all European airline compensations and refunds must be paid by bank transfer (or cash). Not using vouchers, coupons or miles. But not always airlines obey the law. If you are offered TAROM voucher compensation or refund, do not agree. Ask for bank transfer instead.

TAROM Flight Delay Compensation: FAQ

My flight was cheap. Can I get compensation if the flight is so cheap?


As long as your flight is eligible for compensation.

If it is, it doesn’t matter how much did you pay for your flight.

I don’t have travel insurance. Do I need travel insurance in order to claim compensation?

No, you don’t. 

You can claim compensation even if you don’t have insurance. According to the Regulation EC 261/2004, if it’s a delay of at least 3 hours, and it’s due to the fault of the airline, you might be entitled to compensation. It doesn’t matter if you have insurance or not.

Can my kid get compensation from TAROM?


Children and babies can get compensation, too.

If you are entitled to flight compensation from TAROM, your child/baby will be, too. Even if your child is an infant who has a special infant ticket.

Your child will get the same amount as you. 

Can I claim compensation for a friend or family member?

Yes, you can claim compensation for another person.

This person will need to provide you with their passport copy and boarding pass. Also they will need to sign any documents the airline or flight compensation company will ask to sign.

How far back can I claim compensation?

It depends on the laws of the country.

In most European countries you can claim compensation even for old flights.

If your flight was 2-3 years ago, you still might be able to claim compensation for it.

What to do if TAROM is refusing to pay compensation?

TAROM is refusing your claim.

Even though your flight is eligible for compensation. 

How can you proceed? There are two options. The best way is to hand over your case to a flight compensation company and let them pursue compensation on your behalf.

Alternatively, you could contact the respective national enforcement body and ask them to help solve your case. There are national enforcement bodies in all the EU Member states.

EU – Non-EU Flights, Tourists

I’m flying to the EU from a country outside the EU. Can I get compensation?

If you’re flying with TAROM then yes, you can.

All TAROM flights and passengers are protected under the EU Flight Compensation Regulation 261/2004. TAROM is an EU airline, and you are protected as a passenger even on their flights that depart from a country outside the EU.

I’m flying from the EU to a country outside the EU. Can I get compensation?

If it’s a TAROM flight, then yes, you can.

I am not a EU citizen. Can I get compensation?


Your nationality doesn’t matter. 

If your flight is eligible for compensation, you can get compensation. Even if you are not from Europe (EU/EEA/UK).

Other Situations

TAROM provided gave me a new flight to my destination and booked me into a hotel (for free). Can I still get compensated for my flight?


If your flight is eligible for compensation, you can get compensation even if you have accepted a free hotel stay and new flight.

TAROM took me to my destination. Can I still get compensation?


As long as you arrive 3+ hours later, and the delay is due to the fault of the airline, you might be entitled to compensation. Even if you have accepted a new flight. It doesn’t affect your chances of getting compensation.

What is your experience? Have you ever received TAROM flight delay compensation? Do you still have questions about TAROM compensation claim procedures and policies? Ask in the comments.