How to claim TAROM compensation?
How to claim flight delay compensation?
The process of claiming compensation from TAROM can differ based on the situation. In certain cases, you may have multiple options. You might handle the claim yourself or delegate the task to a flight compensation company. However, in other instances, your only option may be to process the claim personally. Understanding the distinction between compensation and refund is critical as they are not synonymous. Depending on the circumstances, you may be eligible for compensation, a refund, or both.
How to Claim TAROM Compensation?
How to claim TAROM compensation?
The process of claiming compensation from TAROM is contingent on the type of compensation you are seeking. Here are some of the most common situations:
1. UK/EU Flight Compensation: TAROM
Bear in mind that aircraft technical problems and staff strikes are deemed the airline’s responsibility, rather than an extraordinary circumstance.
1.1 Long Flight Delay
Criteria for receiving flight delay compensation from TAROM:
- Delay must be 3 or more hours long (calculated at the time of arrival);
- Delay must be due to the fault of the airline;
- Flight must be within/to/from Europe.
Should you need to file a compensation claim with TAROM, you can reach their customer service centre through their website and fill out a claim form. Remember to refer to Regulation (EC) No 261/2004 and maintain consistent communication.
Alternatively, you can also claim compensation with a flight compensation company.
Our partners offer such services. Click the link below to fill in the compensation claim form.
Read more:
By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
1.2 Flight Cancellation
How to claim TAROM compensation for a cancelled flight?
For TAROM to compensate you, these conditions must be met:
- Cancelled last-minute (up to 14 days before the flight);
- Cancellation is due to TAROM’s error (not due to bad weather or other extraordinary circumstances);
- The flight is to/within/from Europe.
Reach out to the TAROM customer service centre through their website to submit a claim.
Remember to mention Regulation (EC) No 261/2004 and underscore your rights to avoid denial from the airline.
Alternatively, submit a claim with our partners.
Read more:
- TAROM Flight Cancellation Compensation
- Your TAROM Refund Is Taking a Long Time. What Can You Do About It?
1.3 Denied Boarding / Overbooking
Qualifying for denied boarding compensation requires the following conditions to be fulfilled:
- You have been involuntarily denied boarding due to overbooking;
- Denial of boarding is the airline’s fault (i.e., overbooking), not issues with your passport, visa, etc.;
- The flight is from/within/to Europe.
Take note that passengers with improper travel documentation, such as valid visas and passports, are not eligible for compensation. Passengers who willingly choose alternative options (voluntary boarding denial), like a later flight, may not qualify for compensation.
How to claim denied boarding compensation?
Contact the TAROM customer service centre via their website.
Refer to Regulation (EC) No 261/2004.
Alternatively, file a claim with our partners.
Read more: TAROM Denied Boarding Compensation
1.4 Missed Connection Flight
If a delay or cancellation of your initial flight leads to a missed connecting flight and a delay of 3 or more hours at your final destination, you could be eligible for compensation under Regulation (EC) No 261/2004.
This is valid if:
- The delay is TAROM’s fault, and not due to extraordinary circumstances (e.g., bad weather or pandemics);
- The flight is departing from or arriving in Europe.
To claim compensation from TAROM, reach out to their customer service centre via their website, and remember to cite Regulation (EC) No 261/2004.
Alternatively, file a claim with our partners.
Read more: TAROM Missed Connection Compensation
1.5 Downgrading
If TAROM involuntarily downgrades you on your flight, you are eligible for compensation from the airline. The compensation amount is based on your flight distance and can be from 30% to 75% of your ticket cost. The airline must immediately pay this compensation.
If they do not comply, you should get in touch with TAROM and submit a claim. Remember, you are not compelled to accept any TAROM vouchers or coupons.
If you face any issues, cite Regulation (EC) No 261/2004.
Read more: TAROM Flight Downgrade Compensation
2. Baggage Compensation
How to claim TAROM compensation for baggage issues?
When it comes to compensating for the baggage, you have two options. You can either approach your insurance agency to process the claim or directly submit a claim through TAROM’s website. Please note that flight compensation companies don’t usually deal with baggage claims.
2.1 Damaged Baggage
In the unfortunate event of your suitcase or bag being damaged, here’s the procedure you should follow.
Take these steps:
- Register a damage report at the airport within 7 days of bag collection;
- Provide the necessary details;
- Get the PIR (Property Irregularity Report);
- You may need to fill in a form online using the reference number on the PIR you received at the airport;
- You can receive compensation of up to €1300.
Read more: TAROM Damaged Baggage Compensation
2.2 Delayed Baggage
If your baggage is delayed, adhere to this step-by-step guide:
- Inform about the missing baggage at the airport;
- Obtain the Property Irregularity Report or PIR along with a personal reference number;
- Monitor your bag’s status online using the reference number;
- Get reimbursed for your expenses (necessary purchases you made due to the delay).
Read more: TAROM Delayed Baggage Compensation
2.3 Lost Baggage
In instances where your bag fails to arrive, you can:
- Report the missing bag at the airport;
- Obtain the Property Irregularity Report with a personal reference number;
- Track your bag’s status online, through your reference number;
- If your bag remains untraceable after 21 days, provide an inventory of your bag contents, to receive compensation of up to €1300;
- Additionally, you can file a claim for any extra expenses.
Read more: TAROM Lost Baggage Compensation
3. TAROM Refund For Cancellation
In case your journey with TAROM is cancelled, you can opt to receive a refund of the amount you paid for the flight. Depending on specific circumstances, you may also be eligible for compensation. It’s crucial to contact TAROM at the earliest to claim your refund or compensation. If needed, follow up after a couple of weeks.
Here’s more information on this process.
Read more: TAROM Refund For Cancellation
3.1 What If You Cancel a TAROM Flight?
If you choose to cancel your TAROM flight, the refund process is quite simple.
To begin with, you should cancel your reservation; this can be done online through the TAROM website or by reaching out to customer service. After the cancellation, a request for a refund must be submitted. The refund value will largely depend on the fare rules of your ticket.
Do remember, not all tickets are refundable. If you bought a non-refundable ticket, you may not get a refund, or there could be substantial cancellation charges. It’s crucial to thoroughly review and comprehend the fare rules before booking a ticket.
It’s also worth noting that although you may be eligible for a refund, you will not receive compensation for cancelling your own flight. Compensation under Regulation (EC) No 261/2004 is applicable only when the flight is cancelled by the airline, not when the passenger opts to cancel.
So, to sum it up, while you may get a refund for your ticket based on the fare conditions, you cannot get compensation for self-cancelled flights.
Do Not Accept TAROM Vouchers
If you’re eligible for TAROM flight compensation or a TAROM refund, it’s crucial to understand that you aren’t obliged to take TAROM vouchers as compensation. You can demand a cash refund or bank transfer instead.
While interacting with TAROM customer service, always be sure to refer to Regulation (EC) No 261/2004 and clarify that you won’t accept vouchers as compensation. If the customer service representative fails to offer a cash refund, request additional help from their superior or manager.
Indeed – you are entitled to claim your compensation or refund from TAROM without the need to accept vouchers as payment.
Claiming TAROM Flight Compensation Independently
How to claim TAROM compensation on your own?
Acquiring compensation from TAROM on your own requires tenacity and a comprehensive understanding of your legal rights. Airlines, in general, may sidestep paying compensation by overstating troubles or classifying technical difficulties as extraordinary circumstances, which is not accurate – technical glitches are not deemed extraordinary situations. They may also propose vouchers as an alternative to compensation.
These strategies are not unique to TAROM but are common practice among airlines globally.
To summarize, if you wish to secure TAROM flight compensation independently:
- Recognize your entitlement to compensation. According to EC Regulation No. 261/2004, assess whether your situation warrants flight compensation or a refund.
- Retain all necessary documents. This encompasses boarding passes, tickets, receipts, and any other proof of your flight and expenses.
- Reach out to TAROM. Present your claim directly to TAROM’s customer service. This can be achieved via email, phone, or through their official website.
- Stay determined. If your initial response is not satisfactory, do not worry. Follow up with the airline and assert your right to compensation.
- Decline vouchers. Bear in mind, you are entitled to monetary compensation. Do not accept vouchers if proposed.
- Elevate the issue if needed. If the airline denies your compensation claim, consider escalating the matter to a National Enforcement Body or initiating legal proceedings.
By adhering to these steps, you can traverse the process of claiming flight compensation on your own. However, it’s essential to bear in mind that this can be a complicated process, and expert assistance is available if required.
Legal Proceedings – TAROM
If TAROM rejects your compensation claim, you may need to consider legal action against the airline. However, prior to resorting to court, you can escalate your claim to the NEB, which might assist in avoiding court altogether. A favourable judgment by the NEB can bolster your position and enhance your likelihood of achieving a positive outcome, even if the airline continues to refuse compensation.
If, despite all your endeavours that the airline remains stubborn in its refusal to compensate you, filing a lawsuit against TAROM could be your subsequent step. This action should be viewed as a last resort after all other methods of mediation and escalation have been exhausted. Bear in mind, that legal battles can be taxing, both financially and in terms of time.
Hence, it’s vital to be prepared and thoroughly understand what you’re undertaking. However, if your claim is legitimate under EC Regulation No. 261/2004, and you possess the required documentation to substantiate it, the court may indeed be your next stop.
What is your experience with TAROM compensation claims? Have you ever received compensation from TAROM? Share your experience, or questions, in the comments.
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